What is the refund & returns like?
Glad you asked! Ours is exactly what we wish other stores had when we went to buy from them. It's focused of giving our customers the most piece of mind knowing they can shop with confidence!
What is the Besta Box difference?
Unlike most online retailers out there, we focus solely on customers and work our hardest to serve you with the best bargains. We can guarantee you quality products, best customer service, and lowest prices.
Where do you provide shipping to?
We provide shipping to all of USA, Canada, Australia, New Zealand, and most of European Union countries such as Germany, and UK.
How long does it take to receive my products?
Delivery time will be different depending on where you are located. Due to high demand orders can take 10-15 business days. Additional delays may occur due to weather conditions, holidays etc.
How can I get help with my order?
You can reach us by:
- Clicking the Contact Us button located at the bottom of this page,
- or by emailing us at firstname.lastname@example.org
What method of payments are accepted?
Accepts PayPal and all major credit cards as secure payment methods.
How do you ensure the quality of your product?
At Besta Box, we have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.
How much is shipping?
LIMITED TIME OFFER - Free Shipping!
Shipping is flat at $2.99 per order to USA, Australia, Canada, New Zealand, Germany, United Kingdom, and other European countries.
Tip: Save on shipping by placing all your items in one order!
How to order?
1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.
How can I track my order?
An email will be sent to you with your tracking number. If you did not receive it within a few days, you can check if it is in the spam/junk folder. There should be a tracking number inside the email, please go to the website also attached in the email and enter the tracking number to track your order. If the email was not sent, you can send us an email at email@example.com with your order number/ details, and we will double check your order and send you the tracking number.
When will I receive my order confirmation or tracking email?
If you do not receive an order confirmation or tracking about your order, it's likely they were marked as spam or you have mistyped your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at firstname.lastname@example.org with your order number/ details and we will check for you.
How to apply a discount code?
When you use the discount code, you should enter your code in the discount code text box, which is located at the right side of the checkout page.
If you are placing the order on your mobile phone, the discount box is in the order summary.
You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code. You will see whether the code is successfully applied after the button is pressed.
For more informations, terms and conditions related to discount codes, please refer to the link: https://www.bestabox.com/pages/promo-code